We recommend that you read these Terms of Service for further reference.
1. Scope
The following Terms and Conditions apply exclusively to the current and future business relationships between DL Bookstore (“DL Bookstore”) and you (“you” or the “customer”). Any additional or inconsistent terms issued by you, including terms set forth on a purchase order provided by you, shall not be binding upon DL Bookstore unless DL Bookstore expressly agrees in writing.
2. Entire Agreement
Any quotation or price information provided by DL Bookstore is non-binding and subject to change without notice unless explicitly designated as binding. Oral agreements between you and DL Bookstore require written confirmation to be valid. A contract becomes effective only when it is accepted in writing by DL Bookstore (e.g., order confirmation). Both parties must cooperate to ensure the agreement’s effectiveness.
3. Payment
A 50% down payment is required upon agreement and before executing any activities. All payments must be made through the following payment gateways:
Equity Bank: 3002111581947 [Daudi Lubeleje]
NMB Bank: 40810074370 [Daudi Lubeleje]
CRDB Bank: 0152905311200 [Daudi Lubeleje]
4. Final Work
We will share drafts of the work with you until the final version is agreed upon. This process applies to both cover design and layout design.
5. Post-Delivery Changes
(a) Changes After Final Delivery
Once the final version is delivered, any subsequent changes will incur a charge of 50% of the original price. A 25% down payment must be made before implementing these changes.
(b) Exceptions
For customers who purchase the Plus Package (refer to the package details for cover design) or the Advanced Look Package (refer to the package details for layout design), one round of changes is included. Beyond this, clause 5(a) will apply.
6. Completion Timeline
The table below outlines the estimated completion times for various services:
| Type of Work | Completion Time (Business Days) |
|---|---|
| Cover Design | 2 – 7 days |
| Layout Design | 2 – 7 days |
| Editing | 1 – 2 months* |
| Translation | 1 – 2 months* |
| Printing | 2 – 7 days |
*The completion time may vary depending on the number of pages to ensure the highest quality.
7. Printing
Upon receiving your manuscript, printing will commence immediately and take up to 7 business days (refer to Section 6).
8. Updates
We will provide weekly progress updates. However, you are welcome to inquire about the status of your work at any time.
9. Delivery
For parcel deliveries, a fee not exceeding TZS 15,000 will be charged, unless you arrange your own delivery. This applies only to customers outside the Arusha region.
10. Export
A print-ready PDF of your work will be sent to your email.
If you have any questions about these Terms, please contact us.
Effective Date: March 7, 2022